Digitail vs Shepherd: 2026 comparison

Digitail

Digitail · Toronto, London and Iași

Since: 2018
Runs: Cloud, with apps for pet owners
Pricing: Plans, by quote
Price: Not published

11 built in · 2 through a partner · 4 not published · 3 no

Digitail in full

Shepherd

Shepherd Veterinary Software · Prescott, Arizona, US

Since: 2016
Runs: Cloud, in the browser
Pricing: By quote
Price: Not published

10 built in · 2 through a partner · 6 not published · 2 no

Shepherd in full

Key differences

Where they differ.

TelemedicineDigitail offers telemedicine, in part (video calls through the clinic's Whereby account); Shepherd's website does not say.
Point of sale with shiftsShepherd has a point of sale with shifts, in part (quick invoices for counter sales; no retail till); Digitail's website does not say.
Loyalty points or promotionsDigitail has loyalty points or promotions; Shepherd only in part (through mClub, AllyDVM and Greenline).
Free trialDigitail offers a free trial, in part (a free month of its AI add-ons only); Shepherd's website does not say.

Both have built in

Appointment calendar and online booking
Automatic reminders to owners
Client app or portal
Lab and imaging integrations
AI note-taking
Card payments processed in the software
Stock with batches and expiry dates
Purchase orders and suppliers
Several branches
Open API

Feature by feature

Every criterion, side by side.

Built in
In part, or through a partner
No
Not published

Criterion	Digitail	Shepherd
Clients and care
Appointment calendar and online booking	Online booking	A calendar, and direct booking in the pet portal
Automatic reminders to owners	E-mail, SMS and push	Automatic texts and e-mails
WhatsApp messages to owners
Client app or portal	Its own pet-owner app	An online pet portal
Lab and imaging integrations	IDEXX, Antech, Zoetis and Heska	IDEXX, Antech, Heska and others
AI note-taking	More than 20 AI workflows	TranscribeAI writes SOAP notes
Telemedicine	Video calls through the clinic's Whereby account
Front desk and stock
Point of sale with shifts	Payments and deposits; a till with shifts not confirmed	Quick invoices for counter sales; no retail till
Card payments processed in the software	With deposits and pay-later	Shepherd Pay
Stock with batches and expiry dates	Batches and expiry dates	Lots, bottles and expiry dates
Purchase orders and suppliers	Purchase orders	Purchase orders, received into lots
Loyalty points or promotions	Loyalty points, an early version	Through mClub, AllyDVM and Greenline
Money and management
Double-entry accounting built in	A QuickBooks sync, closed to new clinics	A QuickBooks journal-entry report
Several branches	Several locations under one sign-in	An admin portal for groups
Open API	On every plan	An open API, a paid option
Region and buying
Arabic interface	Languages not published
Sold and supported in Egypt or the Middle East	None found	None found
Government e-invoicing (Egypt's ETA, Saudi ZATCA)
Prices published on its website	Plans named; prices on request	No prices on its current site
Free trial	A free month of its AI add-ons only	Its current site offers demos

Which to choose

Who each one suits.

Choose Digitail if…

Clinics that want AI throughout the day: a scribe, intake, voice-to-invoice and summaries.
Clinics that want their own pet-owner app with online booking.
North American independents, new practices and mobile vets.

Strengths

More than 20 AI workflows, including an AI scribe and voice-to-invoice.
Its own pet-owner app for iOS and Android, white-label as an add-on.
Online booking, reminders by SMS, e-mail and push, and video calls through Whereby.
An open API on every plan, with migration and onboarding included.

Pricing

Digitail does not publish its prices. Its pricing page names its plans and includes unlimited staff users, migration and onboarding.

Choose Shepherd if…

Independent small-animal clinics in the US, from one vet to four or more.
Clinics that want charges captured from the medical record.
Clinics that want card payments built into the software.

Strengths

Charge capture built around the SOAP record.
Inventory lots, bottles and expiry dates, with an expiry report, and purchase orders.
Shepherd Pay for terminals, stored cards and payments in the pet portal.
TranscribeAI ambient notes, lab integrations and an open API.

Pricing

Shepherd's current site shows no prices and offers demos.

Also worth a look

Petfolio, made in Cairo

Built in, where neither Digitail nor Shepherd is: whatsApp messages to owners, point of sale with shifts, double-entry accounting built in, sold and supported in Egypt or the Middle East, prices published on its website and free trial. To be fair about it: Petfolio books visits ahead but has no calendar view or online booking, no client app or lab connections, and its screens are in English.

Digitail vs Petfolio Shepherd vs Petfolio

Questions

Digitail or Shepherd?

What is the difference between Digitail and Shepherd?

Digitail is a cloud practice management system founded in 2018, with offices in Toronto, London and Iași in Romania. Shepherd is a cloud practice management system from Prescott, Arizona, built by vets around the medical record. Digitail offers telemedicine, in part (video calls through the clinic's Whereby account); Shepherd's website does not say. Shepherd has a point of sale with shifts, in part (quick invoices for counter sales; no retail till); Digitail's website does not say. Digitail has loyalty points or promotions; Shepherd only in part (through mClub, AllyDVM and Greenline).

Which is cheaper, Digitail or Shepherd?

Digitail: Digitail does not publish its prices. Its pricing page names its plans and includes unlimited staff users, migration and onboarding. Shepherd: Shepherd's current site shows no prices and offers demos.

Does Digitail or Shepherd have an Arabic interface?

Digitail's website does not say whether it has an Arabic interface. Shepherd's website does not say whether it has an Arabic interface.

Which has accounting built in, Digitail or Shepherd?

Digitail relies on separate accounting software (a QuickBooks sync, closed to new clinics). Shepherd relies on separate accounting software (a QuickBooks journal-entry report).

Can Digitail or Shepherd run several branches?

Digitail runs several branches (several locations under one sign-in). Shepherd runs several branches (an admin portal for groups).

Is Digitail or Shepherd available in Egypt and the Middle East?

Digitail has no team or partner in the region we could find (none found). Shepherd has no team or partner in the region we could find (none found).

Digitail: sources

Read on 18 October 2026. Digitail is a trademark of its owner; we are not affiliated with them.

Shepherd: sources

Read on 18 October 2026. Shepherd is a trademark of its owner; we are not affiliated with them.

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Digitail vs Shepherd