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Shepherd, reviewed.
Shepherd is a cloud practice management system from Prescott, Arizona, built by vets around the medical record.
- Made byShepherd Veterinary Software
- Based inPrescott, Arizona, US
- Since2016
- RunsCloud, in the browser
- PriceNot published
About
Shepherd is a cloud practice management system from Prescott, Arizona, built by vets around the medical record. It serves independent small-animal clinics in the US, and its payments, Shepherd Pay, come with it.
Strengths
- Charge capture built around the SOAP record.
- Inventory lots, bottles and expiry dates, with an expiry report, and purchase orders.
- Shepherd Pay for terminals, stored cards and payments in the pet portal.
- TranscribeAI ambient notes, lab integrations and an open API.
Best for
- Independent small-animal clinics in the US, from one vet to four or more.
- Clinics that want charges captured from the medical record.
- Clinics that want card payments built into the software.
Pricing
Shepherd's current site shows no prices and offers demos.
Graded
Shepherd on every criterion.
| Criterion | Shepherd |
|---|---|
| Clients and care | |
| Appointment calendar and online bookingA calendar for the team, and owners booking a time themselves. | A calendar, and direct booking in the pet portal |
| Automatic reminders to ownersVaccine and follow-up reminders sent without anyone pressing send. | Automatic texts and e-mails |
| WhatsApp messages to ownersReaching owners on the app most of them read first. | |
| Client app or portalOwners see their pets' records, invoices or bookings themselves. | An online pet portal |
| Lab and imaging integrationsResults arriving from the lab or the analyser on their own. | IDEXX, Antech, Heska and others |
| AI note-takingAn AI scribe that drafts the vet's notes. | TranscribeAI writes SOAP notes |
| TelemedicineVideo consults with owners. | |
| Front desk and stock | |
| Point of sale with shiftsA till for products and services, opened and closed with a cash count. | Quick invoices for counter sales; no retail till |
| Card payments processed in the softwareCard machines or payment links connected to the bill. | Shepherd Pay |
| Stock with batches and expiry datesKnowing which units expire first, and what they cost. | Lots, bottles and expiry dates |
| Purchase orders and suppliersOrdering from suppliers and receiving deliveries into stock. | Purchase orders, received into lots |
| Loyalty points or promotionsPoints, offers or promo codes that bring clients back. | Through mClub, AllyDVM and Greenline |
| Money and management | |
| Double-entry accounting built inReal books (profit and loss, balance sheet) inside the system, not in another package. | A QuickBooks journal-entry report |
| Several branchesMore than one location on the same records. | An admin portal for groups |
| Open APIConnecting other software to it. | An open API, a paid option |
| Region and buying | |
| Arabic interfaceScreens in Arabic, right to left. | |
| Sold and supported in Egypt or the Middle EastA team, office or partner in the region. | None found |
| Government e-invoicing (Egypt's ETA, Saudi ZATCA)Invoices sent to the tax authority from the software. | |
| Prices published on its websiteSeeing the price before talking to sales. | No prices on its current site |
| Free trialTrying it on real work before paying. | Its current site offers demos |
Head to head
Shepherd compared.
vs
Shepherd vs ezyVet
5 differences on the criteria
vs
Shepherd vs Covetrus Pulse
4 differences on the criteria
vs
Shepherd vs IDEXX Neo
5 differences on the criteria
vs
Shepherd vs Provet
5 differences on the criteria
vs
Shepherd vs Digitail
4 differences on the criteria
vs
Shepherd vs Vetspire
2 differences on the criteria
vs
Shepherd vs VetICare Connect
10 differences on the criteria
vs
Shepherd vs GVET
11 differences on the criteria
vs
Shepherd vs Petfolio
14 differences on the criteria
Sources
What we say about Shepherd comes from these pages, read on 18 October 2026. Products change: check their site for the latest. Shepherd is a trademark of its owner; we are not affiliated with them.
- Shepherd developers — API pricing
- Shepherd help — QuickBooks journal entry report
- Shepherd help — purchase orders
- Shepherd help — direct booking
- Shepherd — payment processor
- Shepherd — integrations
- Shepherd — client communication
- Shepherd — features
- Capterra — Shepherd
- Shepherd help — inventory lots and expiry dates
- Shepherd help — TranscribeAI
- Shepherd — multi-location
- Software Advice — Shepherd
- MWI Animal Health — integration with Shepherd
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