IDEXX Neo vs Petfolio
Graded on the same 20 criteria from each one's own website: where they differ, what they share, and which clinics each one suits.
IDEXX Neo
IDEXX · Westbrook, Maine, US
- Since
- 2016
- Runs
- Cloud, in the browser
- Pricing
- Monthly, per user and location
- Price
- From CAD 355 a month (Canada)
10 built in · 4 through a partner · 4 not published · 2 no
IDEXX Neo in fullPetfolio
Petfolio · Cairo, Egypt
- Since
- 2026
- Runs
- Cloud, in the browser
- Pricing
- Per clinic, quarterly or yearly
- Price
- Published
10 built in · 1 through a partner · 0 not published · 9 no
Petfolio in fullKey differences
Where they differ.
- Appointment calendar and online bookingIDEXX Neo has an appointment calendar and online booking; Petfolio only in part (visits booked ahead with a date and time; no calendar view or online booking).
- Automatic reminders to ownersIDEXX Neo sends reminders to owners automatically; Petfolio does not.
- WhatsApp messages to ownersPetfolio messages owners on WhatsApp; IDEXX Neo's website does not say.
- Client app or portalIDEXX Neo has a client app or portal; Petfolio does not.
- Lab and imaging integrationsIDEXX Neo connects to labs and analysers; Petfolio does not.
- AI note-takingIDEXX Neo has AI note-taking; Petfolio does not.
- TelemedicineIDEXX Neo offers telemedicine, in part (through Otto); Petfolio does not.
- Point of sale with shiftsPetfolio has a point of sale with shifts; IDEXX Neo only in part (checkout with Clover devices; no retail till).
- Card payments processed in the softwareIDEXX Neo processes card payments itself; Petfolio does not.
- Stock with batches and expiry datesPetfolio tracks stock by batch and expiry date; IDEXX Neo's website does not say.
- Loyalty points or promotionsPetfolio has loyalty points or promotions; IDEXX Neo only in part (Greenline coupons, through a partner).
- Double-entry accounting built inPetfolio keeps double-entry books itself; IDEXX Neo does not.
- Open APIIDEXX Neo has an open API, in part (partner integrations only); Petfolio does not.
- Sold and supported in Egypt or the Middle EastPetfolio is sold and supported in the region; IDEXX Neo does not.
Both have built in
- Purchase orders and suppliers
- Several branches
- Prices published on its website
- Free trial
Feature by feature
Every criterion, side by side.
- Built in
- In part, or through a partner
- No
- Not published
| Criterion | IDEXX Neo | Petfolio |
|---|---|---|
| Clients and care | ||
| Appointment calendar and online booking | A scheduler; booking through the patient portal | Visits booked ahead with a date and time; no calendar view or online booking |
| Automatic reminders to owners | SMS and automatic e-mails | Prepared for your team to send |
| WhatsApp messages to owners | Ready-written, sent with one tap | |
| Client app or portal | The Neo patient portal | |
| Lab and imaging integrations | IDEXX, Antech, Zoetis and Vetek | Results are attached as files |
| AI note-taking | AI-assisted notes, released in 2025 | |
| Telemedicine | Through Otto | |
| Front desk and stock | ||
| Point of sale with shifts | Checkout with Clover devices; no retail till | One bill and one payment per client |
| Card payments processed in the software | IDEXX Payments, built in | Card is recorded as a payment method |
| Stock with batches and expiry dates | Inventory yes; batches and expiry not confirmed | First-expiring-first-out, per branch |
| Purchase orders and suppliers | Purchase orders | With supplier payment terms |
| Loyalty points or promotions | Greenline coupons, through a partner | Points, offers and promo codes |
| Money and management | ||
| Double-entry accounting built in | No ledger, and no accounting link listed | Posts itself from the clinic's work |
| Several branches | Priced per location | And a central warehouse |
| Open API | Partner integrations only | |
| Region and buying | ||
| Arabic interface | English screens; Arabic names, notes and search | |
| Sold and supported in Egypt or the Middle East | None found | A team in Cairo |
| Government e-invoicing (Egypt's ETA, Saudi ZATCA) | Tax invoices, not sent to the authority | |
| Prices published on its website | Published for Canada | |
| Free trial | A 15-day free trial | 30 days, on plans that offer one |
Which to choose
Who each one suits.
Choose IDEXX Neo if…
- Small and mobile small-animal practices in North America.
- Clinics that want IDEXX labs connected out of the box.
- Teams that want a low entry price and a free trial.
Strengths
- A low entry price, published for Canada, and a 15-day free trial.
- IDEXX, Antech and Zoetis labs connected, and IDEXX Web PACS.
- IDEXX Payments built in, with Clover devices.
- AI-assisted notes, and a patient portal for owners.
Pricing
IDEXX Canada lists Neo from CAD 355 a month including three users, plus about CAD 26 per extra user and CAD 185 per extra location; its plans page also lists one-time setup and data conversion fees.
Choose Petfolio if…
- Clinics in Egypt and the region that want the clinic, the till, stock and the books in one system.
- Clinics that sell products and want stock by batch, first-expiring-first-out, across branches and a warehouse.
- Owners who want real books without a separate accounting package.
Strengths
- Double-entry books that post themselves, with VAT returns, payroll and 90 reports.
- One bill and one payment per client at the till, with shifts and a blind cash-up.
- Stock by batch and expiry, purchasing with supplier terms, branches and a central warehouse.
- Ready-written WhatsApp messages for vaccines and follow-ups, and prices published in EGP, SAR, AED and USD.
Not for you if…
- You need a calendar view of the day's appointments, or clients booking online. Petfolio books visits ahead with a date and time and lists the upcoming ones, but has no calendar view or online booking.
- You want reminders to go out to owners on their own. Petfolio writes each WhatsApp message and your team sends it with one tap.
- You need lab machines, imaging or card terminals connected to the software.
- Your team needs the screens in Arabic. Petfolio's screens are in English; names, notes, messages and search work in Arabic.
- You must send e-invoices to Egypt's ETA or Saudi ZATCA from the software.
- You want a client app, telemedicine, AI note-taking or an open API.
Pricing
Petfolio publishes its plans and prices on its pricing page, billed quarterly or yearly in EGP, SAR, AED and USD.
Questions
IDEXX Neo or Petfolio?
What is the difference between IDEXX Neo and Petfolio?
IDEXX Neo is a cloud practice management system that IDEXX launched in 2016 for small and mobile practices. Petfolio is a cloud system for veterinary clinics, made in Cairo. IDEXX Neo has an appointment calendar and online booking; Petfolio only in part (visits booked ahead with a date and time; no calendar view or online booking). IDEXX Neo sends reminders to owners automatically; Petfolio does not. Petfolio messages owners on WhatsApp; IDEXX Neo's website does not say.
Which is cheaper, IDEXX Neo or Petfolio?
IDEXX Neo: IDEXX Canada lists Neo from CAD 355 a month including three users, plus about CAD 26 per extra user and CAD 185 per extra location; its plans page also lists one-time setup and data conversion fees. Petfolio: Petfolio publishes its plans and prices on its pricing page, billed quarterly or yearly in EGP, SAR, AED and USD.
Does IDEXX Neo or Petfolio have an Arabic interface?
IDEXX Neo's website does not say whether it has an Arabic interface. Petfolio has no Arabic interface (English screens; Arabic names, notes and search).
Which has accounting built in, IDEXX Neo or Petfolio?
IDEXX Neo relies on separate accounting software (no ledger, and no accounting link listed). Petfolio keeps double-entry books itself (posts itself from the clinic's work).
Can IDEXX Neo or Petfolio run several branches?
IDEXX Neo runs several branches (priced per location). Petfolio runs several branches (and a central warehouse).
Is IDEXX Neo or Petfolio available in Egypt and the Middle East?
IDEXX Neo has no team or partner in the region we could find (none found). Petfolio is sold and supported in the region (a team in Cairo).
IDEXX Neo: sources
Read on 18 October 2026. IDEXX Neo is a trademark of its owner; we are not affiliated with them.
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