Covetrus Pulse vs IDEXX Neo
Graded on the same 20 criteria from each one's own website: where they differ, what they share, and which clinics each one suits.
Covetrus Pulse
Covetrus · Portland, Maine, US
- Since
- 2019 (as Covetrus)
- Runs
- Cloud
- Pricing
- By quote
- Price
- Not published
8 built in · 1 through a partner · 6 not published · 5 no
Covetrus Pulse in fullIDEXX Neo
IDEXX · Westbrook, Maine, US
- Since
- 2016
- Runs
- Cloud, in the browser
- Pricing
- Monthly, per user and location
- Price
- From CAD 355 a month (Canada)
10 built in · 4 through a partner · 4 not published · 2 no
IDEXX Neo in fullKey differences
Where they differ.
- TelemedicineIDEXX Neo offers telemedicine, in part (through Otto); Covetrus Pulse's website does not say.
- Point of sale with shiftsIDEXX Neo has a point of sale with shifts, in part (checkout with Clover devices; no retail till); Covetrus Pulse's website does not say.
- Loyalty points or promotionsIDEXX Neo has loyalty points or promotions, in part (Greenline coupons, through a partner); Covetrus Pulse's website does not say.
- Prices published on its websiteIDEXX Neo publishes its prices; Covetrus Pulse does not.
- Free trialIDEXX Neo offers a free trial; Covetrus Pulse's website does not say.
Both have built in
- Appointment calendar and online booking
- Automatic reminders to owners
- Client app or portal
- Lab and imaging integrations
- AI note-taking
- Card payments processed in the software
- Purchase orders and suppliers
- Several branches
Feature by feature
Every criterion, side by side.
- Built in
- In part, or through a partner
- No
- Not published
| Criterion | Covetrus Pulse | IDEXX Neo |
|---|---|---|
| Clients and care | ||
| Appointment calendar and online booking | Online scheduling through Covetrus Comms | A scheduler; booking through the patient portal |
| Automatic reminders to owners | Through Covetrus Comms, with texting | SMS and automatic e-mails |
| WhatsApp messages to owners | Not among its messaging channels | |
| Client app or portal | A pet-owner portal and the Comms app | The Neo patient portal |
| Lab and imaging integrations | Antech, IDEXX and Zoetis | IDEXX, Antech, Zoetis and Vetek |
| AI note-taking | AI notes, at no extra cost | AI-assisted notes, released in 2025 |
| Telemedicine | Through Otto | |
| Front desk and stock | ||
| Point of sale with shifts | Checkout with Clover devices; no retail till | |
| Card payments processed in the software | Covetrus Payments | IDEXX Payments, built in |
| Stock with batches and expiry dates | Inventory yes; batches and expiry not confirmed | Inventory yes; batches and expiry not confirmed |
| Purchase orders and suppliers | Automatic reordering through Covetrus Supply | Purchase orders |
| Loyalty points or promotions | Greenline coupons, through a partner | |
| Money and management | ||
| Double-entry accounting built in | Bookkeeping partners, none named | No ledger, and no accounting link listed |
| Several branches | A shared catalogue across locations | Priced per location |
| Open API | Through its partner programme | Partner integrations only |
| Region and buying | ||
| Arabic interface | English, per Capterra | |
| Sold and supported in Egypt or the Middle East | None found | None found |
| Government e-invoicing (Egypt's ETA, Saudi ZATCA) | ||
| Prices published on its website | A demo only | Published for Canada |
| Free trial | A 15-day free trial | |
Which to choose
Who each one suits.
Choose Covetrus Pulse if…
- North American practices that want software, supply, pharmacy and payments from one company.
- Independent small-animal practices up to groups.
- Clinics that want AI notes included at no extra cost.
Strengths
- Supply, an online pharmacy for the practice, payments and software from one vendor.
- Online scheduling, reminders and unlimited texting through Covetrus Comms.
- More than 250 integration partners, including reference labs.
- Covetrus AI writes SOAP notes, included at no extra cost.
Pricing
Covetrus does not publish Pulse's prices; it offers a demo.
Choose IDEXX Neo if…
- Small and mobile small-animal practices in North America.
- Clinics that want IDEXX labs connected out of the box.
- Teams that want a low entry price and a free trial.
Strengths
- A low entry price, published for Canada, and a 15-day free trial.
- IDEXX, Antech and Zoetis labs connected, and IDEXX Web PACS.
- IDEXX Payments built in, with Clover devices.
- AI-assisted notes, and a patient portal for owners.
Pricing
IDEXX Canada lists Neo from CAD 355 a month including three users, plus about CAD 26 per extra user and CAD 185 per extra location; its plans page also lists one-time setup and data conversion fees.
Also worth a look
Petfolio, made in Cairo
Built in, where neither Covetrus Pulse nor IDEXX Neo is: whatsApp messages to owners, point of sale with shifts, stock with batches and expiry dates, loyalty points or promotions, double-entry accounting built in and sold and supported in Egypt or the Middle East. To be fair about it: Petfolio books visits ahead but has no calendar view or online booking, no client app or lab connections, and its screens are in English.
Questions
Covetrus Pulse or IDEXX Neo?
What is the difference between Covetrus Pulse and IDEXX Neo?
Covetrus Pulse is the cloud practice management system of Covetrus, the animal-health company based in Portland, Maine, formerly known as eVetPractice. IDEXX Neo is a cloud practice management system that IDEXX launched in 2016 for small and mobile practices. IDEXX Neo offers telemedicine, in part (through Otto); Covetrus Pulse's website does not say. IDEXX Neo has a point of sale with shifts, in part (checkout with Clover devices; no retail till); Covetrus Pulse's website does not say. IDEXX Neo has loyalty points or promotions, in part (Greenline coupons, through a partner); Covetrus Pulse's website does not say.
Which is cheaper, Covetrus Pulse or IDEXX Neo?
Covetrus Pulse: Covetrus does not publish Pulse's prices; it offers a demo. IDEXX Neo: IDEXX Canada lists Neo from CAD 355 a month including three users, plus about CAD 26 per extra user and CAD 185 per extra location; its plans page also lists one-time setup and data conversion fees.
Does Covetrus Pulse or IDEXX Neo have an Arabic interface?
Covetrus Pulse has no Arabic interface (English, per Capterra). IDEXX Neo's website does not say whether it has an Arabic interface.
Which has accounting built in, Covetrus Pulse or IDEXX Neo?
Covetrus Pulse relies on separate accounting software (bookkeeping partners, none named). IDEXX Neo relies on separate accounting software (no ledger, and no accounting link listed).
Can Covetrus Pulse or IDEXX Neo run several branches?
Covetrus Pulse runs several branches (a shared catalogue across locations). IDEXX Neo runs several branches (priced per location).
Is Covetrus Pulse or IDEXX Neo available in Egypt and the Middle East?
Covetrus Pulse has no team or partner in the region we could find (none found). IDEXX Neo has no team or partner in the region we could find (none found).
Covetrus Pulse: sources
Read on 18 October 2026. Covetrus Pulse is a trademark of its owner; we are not affiliated with them.
IDEXX Neo: sources
Read on 18 October 2026. IDEXX Neo is a trademark of its owner; we are not affiliated with them.
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