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IDEXX Neo, reviewed.

IDEXX Neo is a cloud practice management system that IDEXX launched in 2016 for small and mobile practices.

Made byIDEXX
Based inWestbrook, Maine, US
Since2016
RunsCloud, in the browser
PriceFrom CAD 355 a month (Canada)

About

IDEXX Neo is a cloud practice management system that IDEXX launched in 2016 for small and mobile practices. It runs in the browser on any computer, tablet or phone, and is sold in the US and Canada.

Strengths

A low entry price, published for Canada, and a 15-day free trial.
IDEXX, Antech and Zoetis labs connected, and IDEXX Web PACS.
IDEXX Payments built in, with Clover devices.
AI-assisted notes, and a patient portal for owners.

Best for

Small and mobile small-animal practices in North America.
Clinics that want IDEXX labs connected out of the box.
Teams that want a low entry price and a free trial.

Pricing

IDEXX Canada lists Neo from CAD 355 a month including three users, plus about CAD 26 per extra user and CAD 185 per extra location; its plans page also lists one-time setup and data conversion fees.

Graded

IDEXX Neo on every criterion.

Criterion	IDEXX Neo
Clients and care
Appointment calendar and online bookingA calendar for the team, and owners booking a time themselves.	A scheduler; booking through the patient portal
Automatic reminders to ownersVaccine and follow-up reminders sent without anyone pressing send.	SMS and automatic e-mails
WhatsApp messages to ownersReaching owners on the app most of them read first.
Client app or portalOwners see their pets' records, invoices or bookings themselves.	The Neo patient portal
Lab and imaging integrationsResults arriving from the lab or the analyser on their own.	IDEXX, Antech, Zoetis and Vetek
AI note-takingAn AI scribe that drafts the vet's notes.	AI-assisted notes, released in 2025
TelemedicineVideo consults with owners.	Through Otto
Front desk and stock
Point of sale with shiftsA till for products and services, opened and closed with a cash count.	Checkout with Clover devices; no retail till
Card payments processed in the softwareCard machines or payment links connected to the bill.	IDEXX Payments, built in
Stock with batches and expiry datesKnowing which units expire first, and what they cost.	Inventory yes; batches and expiry not confirmed
Purchase orders and suppliersOrdering from suppliers and receiving deliveries into stock.	Purchase orders
Loyalty points or promotionsPoints, offers or promo codes that bring clients back.	Greenline coupons, through a partner
Money and management
Double-entry accounting built inReal books (profit and loss, balance sheet) inside the system, not in another package.	No ledger, and no accounting link listed
Several branchesMore than one location on the same records.	Priced per location
Open APIConnecting other software to it.	Partner integrations only
Region and buying
Arabic interfaceScreens in Arabic, right to left.
Sold and supported in Egypt or the Middle EastA team, office or partner in the region.	None found
Government e-invoicing (Egypt's ETA, Saudi ZATCA)Invoices sent to the tax authority from the software.
Prices published on its websiteSeeing the price before talking to sales.	Published for Canada
Free trialTrying it on real work before paying.	A 15-day free trial

Head to head

IDEXX Neo compared.

Sources

What we say about IDEXX Neo comes from these pages, read on 18 October 2026. Products change: check their site for the latest. IDEXX Neo is a trademark of its owner; we are not affiliated with them.

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