IDEXX Neo vs Provet: 2026 comparison

IDEXX Neo

IDEXX · Westbrook, Maine, US

Since: 2016
Runs: Cloud, in the browser
Pricing: Monthly, per user and location
Price: From CAD 355 a month (Canada)

10 built in · 4 through a partner · 4 not published · 2 no

IDEXX Neo in full

Provet

Nordhealth · Helsinki, Finland

Runs: Cloud, with a staff app
Pricing: Platform fee + per vet, monthly
Price: From $249 a month (US)

10 built in · 4 through a partner · 4 not published · 2 no

Provet in full

Key differences

Where they differ.

WhatsApp messages to ownersProvet messages owners on WhatsApp, in part (through a third-party integration); IDEXX Neo's website does not say.
Client app or portalIDEXX Neo has a client app or portal; Provet only in part (through PetsApp, Petleo and TailPal).
Stock with batches and expiry datesProvet tracks stock by batch and expiry date; IDEXX Neo's website does not say.
Loyalty points or promotionsIDEXX Neo has loyalty points or promotions, in part (Greenline coupons, through a partner); Provet's website does not say.
Open APIProvet has an open API; IDEXX Neo only in part (partner integrations only).
Free trialIDEXX Neo offers a free trial; Provet's website does not say.

Both have built in

Appointment calendar and online booking
Automatic reminders to owners
Lab and imaging integrations
AI note-taking
Card payments processed in the software
Purchase orders and suppliers
Several branches
Prices published on its website

Feature by feature

Every criterion, side by side.

Built in
In part, or through a partner
No
Not published

Criterion	IDEXX Neo	Provet
Clients and care
Appointment calendar and online booking	A scheduler; booking through the patient portal	A calendar and self-service online booking
Automatic reminders to owners	SMS and automatic e-mails	Rule-based SMS and e-mail
WhatsApp messages to owners		Through a third-party integration
Client app or portal	The Neo patient portal	Through PetsApp, Petleo and TailPal
Lab and imaging integrations	IDEXX, Antech, Zoetis and Vetek	IDEXX, Antech, Laboklin, Zoetis and Axiom
AI note-taking	AI-assisted notes, released in 2025	An AI scribe and actions, as a paid add-on
Telemedicine	Through Otto	Through VidiVet
Front desk and stock
Point of sale with shifts	Checkout with Clover devices; no retail till	Counter sales; shifts not confirmed
Card payments processed in the software	IDEXX Payments, built in	Provet Pay
Stock with batches and expiry dates	Inventory yes; batches and expiry not confirmed	Batches with expiry dates
Purchase orders and suppliers	Purchase orders	Wholesaler ordering and automatic reorders
Loyalty points or promotions	Greenline coupons, through a partner
Money and management
Double-entry accounting built in	No ledger, and no accounting link listed	Connects to Xero and Visma e-conomic
Several branches	Priced per location	On the Pro plan
Open API	Partner integrations only	An open REST API on every plan
Region and buying
Arabic interface		The app's languages are not published
Sold and supported in Egypt or the Middle East	None found	None found
Government e-invoicing (Egypt's ETA, Saudi ZATCA)
Prices published on its website	Published for Canada	Per vet, in US dollars and pounds
Free trial	A 15-day free trial

Which to choose

Who each one suits.

Choose IDEXX Neo if…

Small and mobile small-animal practices in North America.
Clinics that want IDEXX labs connected out of the box.
Teams that want a low entry price and a free trial.

Strengths

A low entry price, published for Canada, and a 15-day free trial.
IDEXX, Antech and Zoetis labs connected, and IDEXX Web PACS.
IDEXX Payments built in, with Clover devices.
AI-assisted notes, and a patient portal for owners.

Pricing

IDEXX Canada lists Neo from CAD 355 a month including three users, plus about CAD 26 per extra user and CAD 185 per extra location; its plans page also lists one-time setup and data conversion fees.

Choose Provet if…

Clinic groups in the UK and Europe.
Clinics that want public prices per vet, with staff who are not vets free.
Clinics that want AI that drafts notes and acts on orders.

Strengths

Used in 45 countries, by large groups across the UK and Europe.
Public prices per vet, with staff who are not vets free.
AI that writes notes, summaries and discharge notes, and acts on orders.
Stock batches with expiry, Provet Pay, many lab integrations and an open API.

Pricing

Provet publishes its prices: in the US, Core is $249 a month including one vet plus $99 for each further vet, and Pro is $299 plus $129 per vet; staff who are not vets are free, and its AI add-on is $40 per seat a month.

Also worth a look

Petfolio, made in Cairo

Built in, where neither IDEXX Neo nor Provet is: whatsApp messages to owners, point of sale with shifts, loyalty points or promotions, double-entry accounting built in and sold and supported in Egypt or the Middle East. To be fair about it: Petfolio books visits ahead but has no calendar view or online booking, no client app or lab connections, and its screens are in English.

IDEXX Neo vs Petfolio Provet vs Petfolio

Questions

IDEXX Neo or Provet?

What is the difference between IDEXX Neo and Provet?

IDEXX Neo is a cloud practice management system that IDEXX launched in 2016 for small and mobile practices. Provet, formerly Provet Cloud, is a cloud practice management system from Nordhealth, a listed company based in Helsinki. Provet messages owners on WhatsApp, in part (through a third-party integration); IDEXX Neo's website does not say. IDEXX Neo has a client app or portal; Provet only in part (through PetsApp, Petleo and TailPal). Provet tracks stock by batch and expiry date; IDEXX Neo's website does not say.

Which is cheaper, IDEXX Neo or Provet?

IDEXX Neo: IDEXX Canada lists Neo from CAD 355 a month including three users, plus about CAD 26 per extra user and CAD 185 per extra location; its plans page also lists one-time setup and data conversion fees. Provet: Provet publishes its prices: in the US, Core is $249 a month including one vet plus $99 for each further vet, and Pro is $299 plus $129 per vet; staff who are not vets are free, and its AI add-on is $40 per seat a month.

Does IDEXX Neo or Provet have an Arabic interface?

IDEXX Neo's website does not say whether it has an Arabic interface. Provet's website does not say whether it has an Arabic interface.

Which has accounting built in, IDEXX Neo or Provet?

IDEXX Neo relies on separate accounting software (no ledger, and no accounting link listed). Provet relies on separate accounting software (connects to Xero and Visma e-conomic).

Can IDEXX Neo or Provet run several branches?

IDEXX Neo runs several branches (priced per location). Provet runs several branches (on the Pro plan).

Is IDEXX Neo or Provet available in Egypt and the Middle East?

IDEXX Neo has no team or partner in the region we could find (none found). Provet has no team or partner in the region we could find (none found).

IDEXX Neo: sources

Read on 18 October 2026. IDEXX Neo is a trademark of its owner; we are not affiliated with them.

Provet: sources

Read on 18 October 2026. Provet is a trademark of its owner; we are not affiliated with them.

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IDEXX Neo vs Provet